Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in the same/saleable condition that you received it. It must also be in the original, undamaged packaging.

We only accept returns for damaged or faulty items. We do not accept returns or refunds for a customers change of mind about their purchase, or lack of due diligence regarding their purchased items. 

To start a return, you can contact us at Info@acushop.co.nz. Please note that returns will need to be sent to the following address: AcuShop, 57 Seddon St, Pukekohe, Auckland 2120.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. (Credit card payment refunds will be less the 2.5% gateway transaction fee incurred)

You will be responsible for paying for your own shipping costs for returning your item. 

You can always contact us for any return question at Info@acushop.co.nz.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.